Every Recruitera plan includes onboarding sessions, customer success check-ins, email support, and access to the full help center. The difference between plans is in how many onboarding sessions you get, how frequently your CS checks in, and whether you have a dedicated named contact or a shared support queue. Here is what to expect from each plan.

An onboarding session is a guided setup call with the Recruitera team. The session covers configuring your account — company profile, team members, pipeline templates, email templates, integrations, and career site. Sessions are conducted by a Recruitera specialist and scheduled after contract signing. Basic includes 1 session, Pro includes 2, and Enterprise includes 4 — allowing for more in-depth setup and team training as your organization grows.

A customer success check-in is a scheduled touchpoint with your Recruitera CS contact to review how your account is performing — usage, challenges, upcoming hiring needs, and new features relevant to your workflow. Basic customers get a monthly check-in. Pro customers get a bi-monthly check-in. Enterprise customers get a dedicated CS Manager who manages their account ongoing without a fixed cadence — available proactively whenever needed.

💡 Enterprise is the only plan with a named Dedicated CS Manager and a named Dedicated Account Manager. Basic and Pro customers are supported by the CS team on a scheduled check-in model.

Recruitera's Basic plan includes 1 onboarding session, Pro includes 2 sessions, and Enterprise includes 4 sessions. Onboarding sessions are scheduled after contract signing and conducted by a Recruitera specialist. Each session covers platform setup, configuration, and team training tailored to your organization's use case. If you need additional sessions beyond what your plan includes, contact your CS Manager to discuss options.

Basic plan customers receive a monthly check-in — a scheduled call with the Recruitera CS team once per month to review account usage and address any questions. Pro plan customers receive a bi-monthly check-in — a scheduled call every two months. Enterprise customers have a Dedicated CS Manager assigned exclusively to their account, available proactively and reactively rather than on a fixed schedule. All three tiers receive email support and full access to the help center.

Recruitera's Basic plan includes email support, full access to the help center, 1 onboarding session, and a monthly CS check-in. Basic customers have a regular touchpoint with the Recruitera CS team each month to review their account. While Basic does not include a dedicated CS Manager or Account Manager, the monthly check-in ensures ongoing support and guidance throughout the contract year.