Before you start
Have these ready before setup begins:
Your Meta Business Portfolio is created and verified
A brand new phone number for your WhatsApp Business account — it must have no prior WhatsApp account on it, personal or business
Admin access on your Recruitera account
How setup works
WhatsApp connection uses Meta's Embedded Signup and is set up together with your Recruitera account manager, rather than as a self-service button in Settings. In a short setup session, your team will:
Register your new number as a WhatsApp Business number under your Meta Business Portfolio
Authorize the connection through Meta when prompted, and grant the required permissions
Configure your hiring bot and language(s)
Confirm the number is live and linked to your Recruitera workspace
To start, contact your Recruitera account manager.
Confirming your connection
You can check your connection status any time under Settings → Company → Integrations. The WhatsApp Integration card shows your current state — until your number is live it reads "Set up outside Settings — not connected yet."
Create your first template
Before the bot can message candidates, you need at least one approved WhatsApp template. Templates are created under Settings → Templates → WhatsApp Templates and submitted to Meta for approval.
See Creating & Submitting WhatsApp Templates for the full guide.
Turn on WhatsApp for a job
WhatsApp Hiring applies per job, not to every role automatically. To enable it for a specific job:
Open the job — when creating a new one or editing an existing one
Go to the Application step
In the Application preferences section, turn on Apply with WhatsApp
If your workspace isn't connected yet, this row shows an Add integration button instead of the switch, linking back to Settings → Company → Integrations.
One number or two?
If you hire for both blue collar and white collar roles, you can run two separate numbers — one per segment — so you can set up an Arabic-language bot and an English-language bot independently. Your account manager registers each number under the same Meta Business Portfolio.
Watch the full walkthrough
Troubleshooting
The Meta authorization step fails — make sure you're logged into the correct Meta Business account before authorizing.
Your number isn't showing in Meta — verify it has been fully added and verified inside your Meta Business Portfolio.
The card still shows "not connected" — connection is confirmed by your account manager; if it hasn't updated, contact them to check the status.